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FAQs

Get answers to the most popular questions about course enrollment, your account and much more…

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Guarantees

Don’t like the course? You get a 30-day money back guarantee if you’re not happy for whatever reason.

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Your thoughts matter, so if you got a second let us know what you think! Or use the form to say hi 😀

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Frequently Asked Questions

Here are some answers to help you get started.

FAQs related to…
Courses
Your Account
Facebook Group

Courses

All about your course experience.

Do I have lifetime access?
Yup. Once you enroll in a course, you will always have access to the course and any future level & lesson updates.
How long are the courses?
All lesson videos are between 5 and 10 minutes. My goal is to always keep them short and sweet, so you can practice what you learn and go at your own pace.
How do I enroll in a course?

Just visit the product page for each course (there are quick links in the footer), and go through the checkout process.

What are Levels?

Levels are the main sections of a course… think of them as the main topics that house all the related lessons.

What are Lessons?
Lessons are where all the learning takes place! Most lessons come with printables as well.
How do I move to the next lesson?

Once you are done with a lesson, click the green Mark Complete button on the bottom of each lesson page, and you’ll automatically move on to the next lesson (or level).

How hard are the courses?

All the courses are for beginners. So they are super easy to follow along. 🙂

What are Printables?
Printables are free learning materials that compliment each lesson. You can print them out as PDFs.
Can I restart a level or lesson?
Sure. Just go back to the main course page and simply click the level or lesson name.
Can I get refund?

Yes. Just fill out the Guarantees Form below within 30 days of purchase/enrollment, and you’ll get your refund.

Are there any prerequisites to joining a course?
Nope. All courses are open to everyone!

Your Account

Helping you find your way around your account.

How do I access my account?

Just click My Account at the top of the page.

Do I have to have an account?
Yes, you need one so we know which courses you’re enrolled in.
How do I change my password?

Just go to My Account at the top of the page, then Account Details in the left sidebar. From there, just fill out the password fields.

Is my account info secure?
Of course. Check out our privacy policy for more details.
How do I close my account?
Just email us and we’ll take care of it for you.

Facebook Group

Making the most of your private Facebook group invite.

Do I need to purchase Journal YOU to join the group?
Nope, but you need to enroll in the Kickstart Challenge (it’s free).
How do I join the Facebook group?

Join the group here.

(You must be a current student to be accepted into the group.)

Do I need to introduce myself?

Please do! Just comment in the Facebook group post.

Guarantees

30-day money back guarantee.

Send Feedback

Contact us anytime. Your feedback matters.

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Check our course FAQs, learn more about your account or make journaling friends in our Facebook group!

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